“Work today is not just doing; it is, more than ever, thinking. Today's corporation needs thinking, flexible, proactive workers. It wants creative problem solvers, workers smart and skilled enough to move with new technologies and with the ever-changing competitive environment. It needs workers accustomed to collaborating with co-workers, to participating in quality circles, to dealing with people high and low. Communication skills and people skills have become parts of the necessary repertoire of the modern worker.” by Hedrick Smith, "Rethinking America"