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Work planningDoes pulling long hours at work have you dreaming of escaping it all and finally taking a well-deserved vacation? You're not alone. However, millions of U.S. workers skip vacation days every year. Often it's simply more work to prepare for and recover from an absence than to actually take the time off.

In fact, reports show four out of 10 American workers lose vacation days each year. Many professionals who do take vacation spend months working ahead and preparing the office for being gone. While gone, these folks are still taking phone calls and checking in. Finally, when they return from a vacation, it can take several more weeks to catch back up.

That doesn't sound like a vacation at all!

When you think about all the extra work that ensues when professionals take vacations, it's no wonder so many PTO days go to waste. Yet taking time off is essential to your personal and professional health, and quite frankly, you should make use of every one of your employment benefits.

If you have time off approaching, this vacation checklist for the American worker can help ensure your absence doesn't cause stress for you or your co-workers:

1. Set departure priorities
It's important to determine priorities for what must get done before you leave. If you're leaving for a week or more, start planning a month prior to ensure you can complete all important tasks.

2. Communicate
Make sure everyone knows you are leaving and remind them as the date approaches. Be honest about which responsibilities and projects you'll need assistance with. You may want to reach out directly to high-priority clients as well so they are prepared.

3. Organize
Leave an action-items list for colleagues to reference while your gone. There's nothing worse than getting a phone call on vacation because your boss can't find where you saved that important monthly report.

4. Use automation tools
Automation tools are available everywhere. You can schedule emails to go out, load social and blog posts to publish, and disseminate newsletters all for future times during your vacation.

5. Find a trustworthy backup
A backup is more than the name listed on your email out-of-office reply. It's the person who will step in and solve any issues that emerge while you're gone. Use someone who is trustworthy and organized. Identify this person via email and on your voice message.

6. Clear your calendar
It's common practice to accept meetings weeks in advance. You may have accepted requests prior to planning your vacation, so be sure to check your calendar and reschedule any existing meetings.

7. Decide who receives your number
It's wise to leave your cell or hotel information just in case of an emergency, but this private information should go to only a few people who you trust will use it sparingly.

8. Create a return agenda
Create an agenda for when you return with meetings to get up to speed and important to-do's. This will help ensure you don't miss a beat after enjoying a relaxing and rejuvenating vacation.

 

business man at the officeJob hunters and applicant tracking systems are like vinegar and oil. The two can feel like they're almost impossible to mix together.

However, with a bit of vigorous shaking, that vinegar and oil can become a nice salad dressing. To shake up a stalled job search, it's time to stop believing an ATS is your enemy and start understanding how they work so you can use them to your advantage. Getting the facts is a great place to start.

Fact: 75 percent of large companies use an ATS
The majority of large companies use some type of applicant tracking system and SMBs are following suit. Expect to encounter these throughout your job search.

Fact: 70 percent of the resumes are not seen by the employers
Big companies get thousands of resumes each week (a reported 50,000 per week for Microsoft and 75,000 per week for Google). There's no time for a human to go through each one. The ATS cuts approximately 70 percent that don't match the required criteria.

Fact: Rare keywords are your secret weapon in beating the ATS
To get a top-ranking resume you not only need a high quantity of keywords, but you also need high-quality keywords. Some keywords are weighed more than others and resumes that include these will instantly stand out. Hint: Look at the job description and interviewer's LinkedIn profile for clues.

Fact: Resume length doesn't matter to the ATS
Computer software doesn't care if your resume is one page or five. While you can be a bit more liberal when developing copy, keep in mind the ultimate goal is for your resume to reach a human eye. If the length is ridiculous, it will get thrown out. Find the sweet spot to appease both man and machine.

Fact: Skip abbreviations and include written-out acronyms
Abbreviations can be missed if they are not programmed into the ATS, so play it safe by spelling out words completely. Use popular industry acronyms but spell out the words in parenthesis afterword to make sure your information gets pulled and ranked appropriately.

Fact: ATS save companies tons of money
A small company with just eight employees can save $10,000 in wasted time and effort using an ATS. For big companies, the savings are much more. That money motivation means the ATS is only gong to become more prominent.

Now that you have some basic facts, you can update your job search to align with the ATS rather than battle it. Of course if you need additional help fine-tuning your resume, a coach from The Five O'Clock Club will give you the ultimate edge.

 

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Business woman portraitFor years Goldman Sachs visited elite schools like Harvard and Yale to interview promising undergraduates in person. This year the financial behemoth changed it's recruiting methodology dramatically. Rather than offering campus visits, the company is opting to use a prerecorded-video platform called HireVue paired with new electronic screening tools for resumes.

Goldman Sachs is far from the first company to embrace video interviewing. As businesses strive to cast a wider net to score top talent, virtual interviews are becoming commonplace.

There are two types of video interviews that job hunters may encounter. The first are video interviews that record your answers to predetermined questions without another person interacting with you. The second is when you video conference with another person and talk face-to-face in a virtual environment.

For job hunters, video interviewing has numerous unique implications. It's essential to understand how to make the best impression possible, and these tips can help you look like a pro.

Check your tech: Make sure you understand your computer's camera and microphone before beginning the interview. Tech delays make you come off looking unpolished and unprofessional.

Set the camera at eye level: You want to mimic the appearance of an an-person conversation. If you're looking down at the camera it will feel like a parent talking to a child.

Dress professional head to toe: Tempted to dress up only from the waist up? That can be a big mistake. If you shift or need to stand up to adjust your camera, you may expose those comfy red sweatpants.

Clean your surroundings: It's not just what you wear that gets noticed — surroundings should be neat and tidy, too. Clean up and make sure there's nothing distracting in the background.

Note lighting: Try to set up lighting so that your face is illuminated rather than back-lit, which produces unwanted shadows.

Select a quiet location: Many people conduct video interviews at coffee shops, but that can produce lots of unwanted background noise. If you don't have a quiet space at home, visit a friend's house or use a private room at the local library.

Make "eye" contact: Look at the camera, not at the screen. Consider the camera the "eyes" of the person on the receiving end of the conversation. Just like when talking in person, eye contact is important.

Power up: If you're video interviewing via smartphone or tablet, make sure you have plenty of battery life and a backup if necessary. If you run out of juice, you'll look unprepared.

Pace the conversation: When nerves and excitement blend in an interview, people talk quickly. It's especially important to talk slowly and clearly on a video interview to ensure whoever reviews the footage understands you.

Let your personality shine: Of course you want be professional, but the technical nature of video interviewing sometimes makes people appear robotic. Smile, use nonverbal communication and be conversational. A little personality can go a long way.

Want more proven tactics for acing video interviews? Contact The Five O'Clock Club to work with a career coach today.

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Businesswoman in a meeting with a colleagueIt's important to have the ideal amount of confidence when job hunting and interviewing. If you can show you believe in yourself, and you have passion and skills to boot, you're sure to capture the attention of the hiring managers. However, just like the delicate tasting notes must mix well to create the perfect glass of wine, it's all a balancing act. Go overboard with your confidence and the result might be the interpersonal equivalent of sour grapes.

Interview confidence is more art than science. Cross a line, and your confidence will be quickly perceived as arrogance. Your goal is to find the "confidently likable" sweet spot that conveys you're trustworthy and approachable. These four simple tricks can help you achieve the perfect level of interview confidence. After your meeting is a smashing success, feel free to celebrate with a glass of that varietal you've been saving.

Don't just talk about yourself

Why do you want to work for this company? Why do you want this job?

These are two of the most common interview questions, and often this conversation leads to a plethora of "I" statements. It's important, though, to add more to the conversation than just what's in it for you. The entire interview should be a two-way street or it's going to be a red flag for the interviewer. For example, you can state that you want the job because of advancement opportunities, but also note that you're excited you can make a real difference in process efficiency based on your past experiences.

Honesty is the best policy

Honesty is important to convey during interviews because it shows integrity. When you're likeable and confident, you'll be able to talk about your strongest attributes as well as your flaws. That means answering questions about your weaknesses honestly. Interviewers are quite familiar with the trick of posing a flaw that can be flipped into positive. Don't be the candidate who annoys them with those shenanigans.

Provide proof through examples

If you go to an interview and state you're great at a dozen different things, it's meaningless. If you go to an interview and back your strength statements with clear examples that demonstrate how you applied those skills in the real world, you'll show you're the real deal. Think about scenarios ahead of the interview so you can refer to important experiences without missing a beat. These examples give proof of your achievements and show you're confident that you can replicate the results in a new position.

Ask questions and take notes

Come prepared with questions you have about the job responsibilities, company culture and performance expectations. An engaging conversation will show you're genuinely interested. If you don't ask any questions, it signals you either don't really care or you're overly confident. Either way, you won't make it to the next round.

Finally, note verbal and non-verbal cues throughout the interview. If the interviewer seems agitated or annoyed at any time, switch up your approach. You may need to shorten your answers, focus your questions, listen more or lay off the hand gestures. Be aware and make subtle adjustments if necessary to reinforce your confidence and ability to do the job.

Want more interview help? Contact The Five O'Clock Club to work with a career coach to help with your interview skills and landing a job even faster!

 

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Modern businessman in casualwear networking

Keywords are an essential component of creating a great resume. Using them strategically throughout the copy is sure to help your resume rise to the top of the pile and impress the recruiter.

However, many people take it too far. Keyword stuffing is a common pitfall for job hunters who often don't even realize they are making the mistake. Cramming your resume with too many keywords is risky and has cost many people job opportunities.

The first reason to thoughtfully use keywords in your resume is to appease the applicant tracking systems. Many companies use an ATS to manage the application process. This software filters through applicants' information to determine which candidates are best qualified for the position. The majority of this analysis is based on keywords the hiring manager has determined should be on the ideal candidate's application.

Knowing this, applicants research keywords and important industry terms and include this verbiage on their resume as much as possible. With the idea that the more keywords included, the higher their resume will rank, they attempt to cram in as many as possible. Some even hide keywords in white font to try to trick the ATS without sacrificing the visual appeal of the text to the human eye.

Never do this. White fonting is not only questionable from an ethical standpoint, but almost never works. Some ATS systems can't read white font. Others are so sophisticated that they pull resumes that have hidden text and eliminate those candidates. What's more, hiring managers are well aware of this practice and often highlight resumes to reveal white fonts prior to calling candidates. This shifty practice is frowned upon and will most likely cause your resume to end up in the virtual trash bin.

So you won't use white font, but you are going to incorporate as many keywords into your resume as possible. You may get past the ATS, but what happens when it's reviewed by a real person? A human recruiter will read your resume to decide if you're worth the phone call. If the copy is difficult to read, it's not doing you any favors.

Recruiters know all the tricks and when you have mere seconds to impress with a resume, and poor grammar that forces the use of keywords will get you cut. Your best bet is to determine the most important keywords for a particular job and use them thoughtfully throughout your resume. That means where they fit naturally!

Some keywords will remain the same for any application you submit. Research important industry and educational terms and include them organically throughout the copy. Another smart step is to pluck keywords from the job listing itself. It offers a treasure trove of clues for what is likely programmed into the ATS and on the recruiter's must-have list. Use these in natural places throughout your resume to ensure you get noticed and score that big interview.

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ID-10034695When you're a ship captain, there are a lot of things you must do before you embark on the open sea. Besides preparing the ship and stockpiling supplies, you need a crew that will support you through anything that happens during the voyage. Whether you're facing tepid waters or terrifying storms, that crew will make sure you reach your destination.

The same support is essential for professionals embarking on a job search. The expedition can be wrought with trouble and uncertainty, but support from a partner and other family members can help you reach the ultimate goal: an amazing new job.

So what happens if your family is less than supportive of your idea to get a new job? If they're not on board, the ship is destined to go off course. Before you even consider submitting your first application, it's wise to gain the support of loved ones so you can confidently move into a new chapter of life together.

Facilitate understanding: If you're unhappy at your job, your family may not be fully aware of your feelings. In particular, you must ensure your partner understands your frustrations as well as your intentions for seeking new employment. It's that understanding that builds a strong bridge of support between two people.

Reassure and respond honestly: Your family will no doubt have questions. If your hours, pay and commitments change, they will probably have concerns. You must be open to questions and answer honestly. Reassure your intentions and rationale. Help them to understand your long-term vision and what that means to the family. Show how a new job benefits everyone, not just you.

Communicate regularly: Job searching is a marathon, not a sprint. For ongoing support you must have ongoing communication. Frequently update your family about developments both good and bad. You might even consider having a weekly meeting with your spouse about what's going on and how you're feeling. Remember, your attitude is important so try to stay positive.

Ask for help: Teamwork makes the dream work, or in the case of job hunting, make the dream job work. Engage your partner in your job hunt. Have him or her help with editing your resume, conducting mock interviews and reviewing job listing. This will help your partner feel included, plus you'll get valuable assistance. After all, a job search is like having a job in itself.

Make time for relationships: Work issues are among the top stressors to marriages and other family relationships. Job-hunting can, temporarily, exacerbate these issues. Remember to make time for your relationships with your partner, your kids and other loved ones. A date night or family excursion can be a much-appreciated break for everyone. Plus, when your family feels like they matter most, they'll be much more likely to support you when the seas get rough.

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Blog - MythsAt The Five O'Clock Club, we help people find land their dream job and begin a successful, rewarding career every day. In the process, we've seen a lot of myths around the job search process that are hurtful to your job hunt. This is our list of the top 5 myths about the job search - beliefs you'll need to get rid of if you want to land your dream job.

Myth #1: You Can Trust Applicant Tracking Systems

Most job seekers spend countless hours slaving away at automated forms and submitting their resumes to company after company through an online portal. The only problem with this is that your submission doesn't go to a person, but instead to an Applicant Tracking System that scans it for particular keywords. This means that even if you are a good candidate, you might not get let through the screen. You're much better off tracking down the hiring manager's email and sending your resume directly. At the Five O'Clock Club, we can help you do that.

Myth #2: I'm Doomed In This Market

This is one that will stop you in your tracks, and you'll need to get over this mentality. Even if the job market is tough and you've been unemployed for a long time, believing that you're doomed from the start is a great way to fail. Instead, focus on learning how to explain the relevance of your core competencies and accomplishments and don't let time out of the market phase you.

Myth #3: Now's Not the Right Time

It doesn't matter if it's the middle of a recession, over the summer or Christmas day: any time is a great time to begin a job search. What's important is to get out and start looking as soon as you can, not to wait for the "ideal" time to start.

Myth #4: I'll Always Get a Response

Here's something you'll have to understand right away: not every company will respond to your application or direct contact email. In fact, many won't. Accepting that this is partially a numbers game and that you'll have to send many direct contact emails and send many applications in for every response you get back will put you well on your way to success. Make your talents and accomplishments known to the people who may hire anytime within the next few months without posting openings—and keep in touch with them.

Myth #5: I'm Alone In This

This is definitely not true! At The Five O'Clock Club, we have a wealth of resources and an exceptional team of dedicated career coaches to help you hone your search and land your dream job. All you have to do to start is reach out to us and we’ll help give your job search the push it needs. Learn more about becoming a member, read up on our Career Insider Program, or just contact us. We can't wait to hear from you, and we look forward to helping you land your perfect job!

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iStock_000070601901_LargeYou've revised your resume, mastered your Two-Minute Pitch and gotten a firm grasp on your Fifteen-year Vision. To get the job of your dreams, however, there's a powerful yet commonly overlooked step that will strengthen your search: mentoring.

When looking for a job, having a mentor is a wonderful extension of The Five O'Clock Club method. A good mentor will provide valuable guidance when discussing your career ideas, goals and plans both in the short and long terms. You'll better understand your strengths and weaknesses, and be able to expand your network to give you an edge in the job market.

Perhaps you already know someone who'd be a good mentor. If you don't, explore your network, contact professional organizations and reach out to your alma mater. To ensure you're getting the most out of the relationship, consider these tips and questions prior to initiating a formal relationship.

Factors of a fantastic fit
Within the scope of your job search, who would be a good fit as your mentor? Important considerations include industry, experience and companies this person has worked for. Remember, age is just a number. For example, senior executives may desire a younger mentor to get insight into specific industry technologies they don't understand. It's all about the mentor's experience and ability to share desired knowledge and guidance with the mentee.

Lay it on the line
Determine your goals and what you hope to achieve by starting a mentor relationship. Be sure to clearly communicate these to your prospective mentor so everyone is on the same page. Then, ask your mentor to communicate the goals and expectations they have for you. A successful mentoring relationship goes both ways.

Ask questions up-front
Encourage a dialogue at the beginning of the relationship. Ask questions about experience, interests and motivations. Has this person mentored before? If so, how did that go? Remember to answer all of the questions the mentor has for you, too. If it doesn't seem like a good fit for either person, it's best to stop it at this point than be disappointed months down the road.

Agree on a time commitment
Are you meeting once a week for coffee? Having lunch monthly? Will your relationship be entirely online or will it involve frequent phone calls? Agree on formal and informal elements of the mentoring partnership so that no one is surprised when someone is contacting the other too little or too much.

Embrace gratitude
Good mentors will openly give time, insight and guidance. Be genuinely grateful and express it often. From simple thank-you emails to picking up the tab for coffee here and there, showing appreciation is a must.

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Young businessman climbing grey steps on sky backgroundYou work hard and do everything that’s asked of you and then some, yet you still feel like you’re stuck in place in your career. You ask for training but no one gives it to you. The big bosses don’t know who you are. How are you ever going to get ahead?

What’s wrong with this picture? Before you can even take a baby step forward, you must remember that business is a game and you’re one of the many players. It’s time to start playing. Here are four strategies that will help you move above and beyond:

1. Find out what’s going on and become a part of it

What are the major trends affecting your industry and organization? If you don’t know, you may be working too hard in the wrong areas. Read your company’s press releases, find out the direction the organization is taking and try to become a part of the action. You can also join associations to meet key players in your field. Your company and job are constantly changing; you’ve got to keep up.

2. Volunteer and be a team player

Volunteer to help with your organization’s blood drive or charity initiative. Others will view you as a team player and you’ll be able to branch out, meeting people in various departments around the office.

3. Get the training you need

You are in charge of your own career. Don’t complain that you don’t get the kinds of assignments that will help you grow. Volunteer to do the work that will help you gain the experience you need. Take courses and learn a new technical skill. Join Toastmasters. Find out what you need to grow and go after it.

4. Meet with your manager

But don’t just sit down for a chat. Set up a meeting and go in prepared. For example, create a piece of paper with two columns. The first column lists your job responsibilities. The second should list your accomplishments on the job. Point out that you’ve always been willing to take on extra work and help where needed, but you would like to get some more cutting-edge assignments.

Calvin Coolidge once said, “Nothing in the world can take the place of persistence…persistence and determination are omnipotent.” Use these strategies and remain steadfast in your journey to move your career along. Want additional help in your career? Contact The Five O'Clock Club to move forward faster!

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Woman Using Laptop Whilst Dangling Feet In Swimming PoolMany people decide to put a pause on their job search over the summer mistakenly thinking it’s not the right time to look for a job. But, most times those that get hired in the fall months are the ones who’ve been busy over the summer. So if you’re tempted to spend the summers just stretched out on a beach towel and not continuing your job search, you might want to think twice.

Here’s why we recommend summer as a great time for job hunting, and how you can be the most productive:

  • Seasonal events make summer an excellent time to network! Festivals, barbecues, and pool parties are perfect opportunities to connect because people are relaxed, receptive, and don’t have their eye on their next meeting. If formal networking events are intimidating for you, social gatherings are great for practicing your networking skills.
  • Competition for jobs is often less intense during the summer, but openings must still be filled when they occur. That means you have an even better chance of zeroing in on a new job while other job seekers are slacking off. Many companies that ramp up in the fall — for example, those in education, retail, or hospitality — are looking to hit the ground running with newly hired employees come September or October.
  • Not everyone in the business world takes long vacations anymore; it’s business as usual in the corporate world over the summer. You might even reach executives more easily while the “gatekeepers” (secretaries and receptionists) are away, and your resume and application may get more attentive and undistracted consideration.
  • Take a class or two in something that will make you more marketable. You’ll not only be expanding your skills, but you’ll have the chance to network with your classmates.
  • Take advantage of other unlikely networking opportunities. Do some volunteer work, or help a neighbor with a project. Offer to walk a friend’s dog; you’ll be surprised at the conversations you can start!
  • Review your resume and LinkedIn profile, and make sure any new accomplishments and skills are reflected. Work on that website or portfolio that you’ve been meaning to put together.
  • Don’t get discouraged. Departments often stagger their vacations and it might take some time for people to get back to you. Leave polite messages and make it known that you’re reachable.

Remember to keep all the job-search techniques in play that you use throughout the year over the summer. Assess where you are in your search, and stick with your goals for the number of people you will meet each week. You might not have found the perfect swimsuit this summer — but you’re well on your way to an ideal career fit!

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By Kate Wendleton

After stepping down from day-to-day management of The Five O’Clock Club, I have been able to spend more time pursuing some other important interests of mine, particularly volunteering. I have always emphasized the importance of volunteering to Five O’Clock Club members, not just to expand one’s experience and circle of contacts, but also to create a well-rounded and meaningful life, so I’d like to share some of my experiences here.

People usually imagine retirement — if they imagine it at all — as one big lump of time. But 50 is different from 70, 80, and 90, just as being 10 years old is very different from being 30, 40, and 50. Each of the segments over 50 can be envisioned and planned for. At my age, many people choose to travel, play bridge or tennis, or take courses. But over the years, I had already immersed myself in cooking classes, horticulture classes, and art history classes. I have had more than my fair share of travel and have been active in sports such as hiking, skiing, squash, white-water canoeing, and horseback riding. I decided it was time to give back, but on a really personal level.

It’s a sad fact that 85 percent of nursing home residents get no visitors at all.

In the distant past in Philadelphia, I had volunteered with United Way for 12 years, as well as with the YMCA. I was also very active in the cultural area, volunteering with the Philadelphia Museum of Art, the Walnut Street Theater Art Gallery, and the Concerto Soloists, a chamber music group. When I lived in New York, I volunteered at NYU hospital for two years, visiting about 50 people every Sunday. So what should I do now?

While running The Five O’Clock Club, my main volunteer outlet for the past several years has been working with young African-American men who have aged out of foster care. My husband and I had already raised three children, and we founded our not-for-profit, Remington Achievers, in order to extend some of the advantages our children had enjoyed to youths who had not been so privileged. Being with these young men every Saturday always took my mind off work better than any vacation could.

New Family Photo-2011Six years later, we are still involved with five (or sometimes six) of the young men, who are now all in their mid-twenties. We see them regularly and still offer the same kind of guidance and help that any parent would provide. We love these young men and want to have a lifelong relationship with them. We are thrilled when we get to hold their young children. We know their life partners or girlfriends. We no longer view this as a volunteer activity, but consider them family and imagine them being a part of our long-term future.

My largest volunteer effort now is visiting residents in nursing homes, as well as hospice patients who have six months or less to live. We have lengthy visits (an hour or more) with about five people per week who are assigned to us, and see an additional hundred people by walking around the nursing homes with our dog and our stash of Lindt chocolate truffles. It’s a sad fact that 85 percent of nursing home residents get no visitors at all. Perhaps their children live far away, or perhaps they have outlived their family and friends. So they are happy to see us.

The residents love to pet our dog, an 8-year-old Whippet named Molly, whom we got permission to bring (with the necessary paperwork from our veterinarian, etc.) after we had spent time in the nursing homes and the staff had gotten to know us. Molly knows when she is working and allows many residents to pet her at the same time. Those with dementia or Alzheimer’s tend to respond well to Molly and seem to be more present and coherent when they are relating to her.

We have given out hundreds of Beanie Babies so that residents can have something soft to touch in between our visits. They enjoy choosing from the different animals, and are also grateful for the chocolate we bring. We always check with the staff to find out who is allowed to have the real chocolate versus the sugar-free version for diabetics — and we always make sure we give chocolate and Beanie Babies to the staff as well!

To round out my volunteer work, I expect soon to starting tutoring West Africans who are new to this country and either want to learn English or prepare for their GED.

These days, a great accomplishment for me is when a dementia patient shows some significant signs of cognition or joy, or when a young man passes a test on his way to becoming an airline mechanic, or when my 90-year-old father is happy with his life despite having lost his wife of 68 years two years ago.

Just as most jobs are created for people, good volunteer work is as well.

Just as most jobs are created for people, good volunteer work is as well. Ads are a way of thinking about certain organizations or fields of work. They are basically a form of job-search research. If you are looking for a meaningful volunteer opportunity, don’t be discouraged if some organizations you contact are already swamped with volunteers; there are other places that will be delighted to have you. You are unique, and you will find something that appeals to you and makes the most of your capacity to give. Throughout my life, I have gained excellent experience through my volunteer work that has helped me in my career. So I would urge you to volunteer now. Then, put it on your resume. Work is work, whether you are paid to do it or not. You don’t have to note that you were not paid!

As the Dalai Lama says, “If you want others to be happy, practice compassion. If you want to be happy, practice compassion.”

Kate Wendleton is the founder of The Five O’Clock Club.

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